Customer Success Manager

All openings

About the role

Every STX member should have the best possible experience on the STX Prediction Platform. As Customer Success Manager you talk with members every day and are their voice inside STX, working with the Product and Operations teams.

What you will do

• Build and look after a portfolio of high-value members.
• Give proactive, one-stop service that keeps members coming back.
• Build relationships through regular contact, and offer tailored rewards.
• Welcome new high-value members into the STX loyalty program.
• Work with Product and Operations to improve the member experience.
• Resolve member questions, issues and complaints fairly.
• Plan and host member events.
• Meet productivity, quality and service-level targets, and the team’s growth goals.
• Communicate comfortably by email, chat and text.

What you bring

• A bachelor’s degree, or 5+ years of customer service experience, or an equivalent mix.
• At least 1 year of member or client relationship experience in trading, financial services or sports. Hosting experience with your own following is a plus.
• Exceptional customer service and people skills.
• Excellent written and spoken English.
• Microsoft Office (Word, Excel, Outlook); CRM experience such as Salesforce is a plus.

How to apply

Reach out to us at careers@stxapp.io with your resume and the role in the subject line.

All roles are remote, with medical, dental and vision coverage, equity compensation, and a flexible schedule and vacation policy.

STX is an equal opportunity workplace. All qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.